Frequently Asked Questions

dotEnv uses industry-standard encryption (AES-256) to protect your secrets. All data is encrypted at rest and in transit. We follow security best practices and undergo regular security audits.

dotEnv is built with redundancy in mind and has a 99.9% uptime guarantee. Additionally, our CLI can cache your environment variables locally (encrypted) so your development workflow isn't interrupted even if our service is temporarily unavailable.

Yes! dotEnv provides tools to easily import your existing .env files. You can use our CLI or web interface to upload and manage your environment variables.

dotEnv provides secure API endpoints and CLI tools that can be used in your CI/CD pipelines. We have native integrations with popular CI/CD platforms like GitHub Actions, CircleCI, and Jenkins.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, we'll credit your account for the unused time.

We'll notify you when you're approaching your limits. For API calls, we offer overage pricing at competitive rates. For other resources like projects or team members, you'll need to upgrade to continue adding more. We never cut off access to your existing resources.

Yes! All paid plans come with a 14-day free trial. No credit card required to start. You can explore all features and cancel anytime during the trial period without being charged.

We offer 50% off our Starter and Pro plans for verified educational institutions and registered non-profits. Contact our sales team with proof of eligibility to get your discount applied.

We accept all major credit cards (Visa, MasterCard, American Express), ACH transfers for annual plans, and wire transfers for Enterprise customers. All payments are processed securely through Stripe.

We offer a 30-day money-back guarantee for all new paid subscriptions. If you're not satisfied within the first 30 days, we'll provide a full refund, no questions asked.

Annual billing gives you up to 20% off compared to monthly pricing. You pay for the entire year upfront and get access to all features throughout the year. Monthly billing is more flexible but costs slightly more per month.

Yes, self-hosting is available on our Enterprise plan. Contact our sales team for more information about on-premise deployment options.